Our Terms and Conditions

Separation Support Network


Please take the time to read Separation Support Network’s terms and conditions. By using our Website and the Services and any information offered on our Website, you are agreeing to these terms and conditions.

ACCURACY OF CONTENT
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.

USE
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this Website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene or any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to any of our forums or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene otherwise inappropriate or conflict with the Website or the Services offered, we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

INDEMNIFICATION FOR LOSS OR DAMAGE
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

INTELLECTUAL PROPERTY AND COPYRIGHT
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.
The trademarks and logos contained on this Website are trademarks of Separation Support Network. The use of these trademarks is strictly prohibited except with our express, written consent.

LINKS TO EXTERNAL WEBSITES
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

LIMITATION OF LIABILITY
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

INFORMATION COLLECTION
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, please refer to our Privacy Policy.

CONFIDENTIALITY
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes concerning this Website are to be resolved by the courts having jurisdiction in Queensland

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

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FAQS

What do I do next to get help?

No matter where you are in the separation or divorce stage, we understand how hard it is, and we are here to support you. You are not alone.

We help reduce the stress by providing you with the education and practical guidance you need to understand all the options available to you.

We also carefully listen to you on what you want to do, to move forward. If you would like to arrange an online 15-minute complimentary mini session we can discuss where you are at and what help you feel you need, at your stage in the process. This just requires a Zoom connection.

We will be honest about what we can do to assist you to get the best outcome,  and give you a firm understanding of the costs associated with the help.  It will not be a sales pitch from us.

If you decide to proceed with Separation Support Network, you are welcome to book a PAID one-on-one confidential consultation with one of our highly trained senior separation support personnel. The first appointment will require a new client form to be completed and returned to help us gain a better understanding of your position and to not waste your precious time.

As seen in our testimonials, we are renowned for having excellent relationships with our clients and are very conscious of providing quality, affordable services, all the way.

We take great pride in ensuring that every one of our service providers have your best interests at heart, emotionally and financially. Our motto is ‘providing our clients with a hug all the way.’

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Why should I use Separation Support Network instead of going to a traditional law firm?

Separation Support Network provides one-on-one support to guide you through the entire separation and divorce process. We help you navigate the immediate practical steps of your separation, listen to your unique circumstances, outline your options and recommend the services you need. We also provide help long term through your separation journey to reach your long term goals.

We do have a panel of lawyers who can assist, if and when required, but we work with you to avoid legal costs as much as possible by helping you understand all your options, assist you to gather your documentation and evidence, draft your proposed terms, and coordinate other specialist support if required to support your position. This helps avoid a lot of the initial outlays you would normally experience in a law firm, which often charge very high legal costs, per hour, for their time. It also helps you avoid a lot of time, stress and frustration.

Once legal matters are resolved by traditional firms, our clients report they often feel a sense of confusion and concern about what comes next - on how to actually co-parent and fulfill the parenting obligations, how to deal with the financial arrangements that were agreed upon, where to obtain the necessary financial education to manage your settlement, and how to secure your financial future. There is often the need to get help to change other key legal and financial documents, strategies to assist with co-parenting and communication with former partners, sorting the sale of assets, access to counselling for the family, finding a new career or a plan on how to start the next chapter of life. Separation Support network can walk beside you through all of this. We help you find the care you need and work collaboratively with a team who can assist.

Our aim is to ensure our clients are safe, emotionally supported all the way, personally educated and empowered to make their own decisions, and ultimately achieve a fair and equitable settlement, suitable parenting arrangement and successful future.

What range of support can you offer me?

The most common things said to us over the years by our clients:

"I am so confused about what to do next, where to get the help I need and who to trust."

"I can't work out what financial documents I even need to access and what I have to disclose ."

"I worked all my life to save and secure my superannuation and now we are going to destroy it with all the ongoing legal bills."

"I was a good parent and we had a great relationship but now I just can't reconnect with them."

We hear you!

Separation Support Network is essentially a one stop service network where you no longer need to spend countless hours finding the resources, locating kind and supportive care, legal and financial expertise, all at an affordable rate.

We work alongside incredibly experienced, supportive specialists who share our values in making the separation and divorce process more amicable, more empowering, more supportive and more affordable.

  • Mediators

  • Psychologists and counsellors

  • Parent assist programmes

  • Lawyers

  • Domestic Violence support

  • Financial Planners and Advisors

  • Property Valuers including farming valuers

  • Banking advice

  • Business and Company valuers

  • Forensic Accounting and IT

  • Private Investigators

  • Accountants

  • Mortgage Brokers

  • Business brokers

  • Conveyancing and Will support

  • Life Coaches

  • High Conflict Coaches 

  • Career assist - resumes, job applications and interview preparation.

Our clients have also reached out and requested that we prepare practical and affordable resources including audio/visual podcasts and webinars which consist of easy to understand, questions and answers to many of the day-to-day issues that they experience, but don’t know how to do. These can be booked and listened to at any time, anywhere by our clients. A transcript is also provided for our paid webinars.

In late 2024, Separation Support Network will release a series of highly practical webinars for all our clients at a very affordable price which can be viewed any time, anywhere as part of our new Separation course.

These webinars are not just made up of general information about topics. They are step by step practical guides on how to get through this challenging process to ensure your safety and legal rights.

We have interviewed some of the leading experts on these most sought after topics and hope that you find the content understandable, relatable and invaluable.  Please feel free to reach out anytime to suggest additional topics you would like us to add to our webinar library or to add to our course.

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What is your cancellation and refund policy?

Given the nature of our support services, last minute cancellations are costly, and it means that other clients may miss out on receiving the required support.  For cancellations within 48 hours of the scheduled appointment there is a $65 part fee payment. For less than 24 hours cancellation notice or a non-show, the full session fee will need to be charged. These fees are refunded however if the session can be filled at the last minute. Thank you for your understanding.


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DISCLAIMER: The material contained on this website is for educational and information purposes only and is not a substitute for professional legal, financial, medical or psychological advice or care. For specific advice please contact us at [email protected]. All information contained on the website remains the intellectual property of Separation Support Network and is for your personal educational use only. The information must not be reproduced or distributed without the express permission of Separation Support Network.

Separation Support Network acknowledges and respects the First Nations Custodians of the land where our offices stand, and where we work to help Australians. We pay respects to their Elders, past present and emerging, lore, customs and creation spirits. We recognise that these lands have always been places of ceremony, teaching, research and learning, and we acknowledge the important role Aboriginal and Torres Strait Islander peoples play in our community.

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